Privacy Policy

Last updated: 4 July 2025

1. Introduction

At Checkline Europe B.V., we are committed to protecting your privacy and handling your personal data with care and transparency. We process all personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws in countries where we operate.
This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have as a data subject — whether you're based in the EU or elsewhere in the world.

2. Who We Are

Checkline Europe B.V.
Dennenweg 225B, 7545 WE Enschede, The Netherlands
Chamber of Commerce: 52852741
VAT: NL850630721B01
Email: contact@checkline.eu
Tel: +44 (0)121 2855 222
Website: www.checkline-europe.co.uk

3. What Personal Data We Collect

We may collect the following data depending on your interaction with us:

• Name, title, company name
• Email address, telephone number
• Delivery and billing address
• IP address and device/browser information
• Login credentials (passwords encrypted)
• VAT number, order and invoice data
• Product serial numbers
• Payment method and transaction details (processed via secure providers)
• Website behaviour data (via cookies and analytics)

4. How We Collect Your Data

Your data may be collected through:

• Website forms (contact, checkout, service request)
• Account creation or login
• Email or phone communication
• Product purchases, quotes or repairs
• Cookies and similar technologies (see Section 10)

5. Why We Use Your Data (Purposes and Legal Grounds)

We only process your personal data when legally permitted. The purposes and lawful bases include:

Contractual necessity (Article 6.1.b GDPR):

• Processing your orders, payments, deliveries and repairs
• Handling quotes, invoices and service requests
• Customer support

Legal obligation (Article 6.1.c):

• Tax and accounting compliance
• Preventing fraud and reporting to authorities

Legitimate interest (Article 6.1.f):

• Improving our services and customer experience
• Internal analytics (excluding identifiable data)
• Marketing to existing customers (opt-out always available)

Consent (Article 6.1.a):

• Sending newsletters or promotional messages
• Using non-essential cookies (analytics, marketing)

You can withdraw your consent at any time via your account settings or by contacting us.

6. Who We Share Your Data With

We only share your data with trusted third parties when necessary, including:

• Shipping and logistics providers
• Payment processors (e.g., Mollie B.V.)
• Technical service providers and IT partners
• Repair partners and calibration services
• Governmental authorities (when legally required)

These parties may only process your data on our behalf and under strict confidentiality terms.

7. International Data Transfers

Your data is stored primarily within the European Economic Area (EEA). In rare cases where data is transferred outside the EEA, we ensure it is protected through:

• EU Standard Contractual Clauses (SCCs), or
• Adequacy decisions approved by the European Commission

We never sell your data to third parties.

8. How Long We Keep Your Data

We only retain your data for as long as necessary. Retention periods include:

• Customer accounts and contact records: up to 15 years after last activity
• Orders, invoices and payment records: 15 years (legal obligation)
• Newsletter consent and email preferences: up to 15 years or until withdrawal
• Repair/service history: up to 15 years
• Website analytics (anonymised): as per Google Analytics retention settings
• Cookies: see Cookie Policy

After the retention period, data is deleted or anonymised for internal reporting.

9. Your Rights

You have the following rights under the GDPR:

• Access your data and request a copy
• Rectify inaccurate or outdated data
• Request deletion ("right to be forgotten")
• Restrict or object to data processing
• Data portability (in applicable cases)
• Withdraw your consent at any time
• Lodge a complaint with the data protection authority

To exercise your rights, please contact us by sending an email to contact@checkline.eu. We may request proof of identity to process your request securely.

10. Cookies and Analytics

We use cookies and similar technologies to operate our website and improve your experience.

• Essential cookies are always active (session, login, preferences)
• Analytics cookies (e.g., Google Analytics 4) require your consent and help us understand how our site is used
• Marketing cookies (if used) are only active with your explicit consent

You can manage your preferences via our cookie page or your browser settings.

11. How We Protect Your Data

We implement technical and organisational measures to protect your data, including:

• Encrypted passwords
• HTTPS secure connection
• Limited access to authorised staff only
• Secure servers and backup systems
• Regular policy reviews and staff training

12. Contact and Complaints

For any inquiries, requests, or concerns regarding your personal data, please contact us using the details provided above.

If you are not satisfied with our response, you have the right to contact your national data protection authority.